This Privacy Policy outlines how Tivania OÜ uses and protects any information that you provide when using this website. Please read this policy carefully to understand our practices regarding your personal information and how we will handle it.
1. Who We Are
Tivania OÜ is committed to ensuring that your privacy is protected. If you have any complaints about how we handle personal information, please contact us through our website. Tivania OÜ may update this policy periodically by revising this page. The revised Privacy Policy will take effect on the date of publication. It is your responsibility to check this policy regularly for updates. This policy is effective from 01.07.2022.

2. What This Policy Means to You
By ticking the box, you acknowledge that you have read and understood the terms of this Privacy Policy. By visiting our website, you agree that Tivania OÜ may record, store, process, and transfer (hereinafter “process”) personal information in accordance with this Privacy Policy. This information is governed and protected by the General Data Protection Regulation (GDPR). Generally, we process information based on contractual performance according to this Privacy Policy. In other cases, we may process information to enter into contractual relationships or to fulfill our legitimate interests.

2.1. What We Use Information For:2.1.1. To Provide Our Services:

• To fulfill our obligations arising from transactions you perform.
• To provide you with the information, products, and services that you request.
• To support the smooth operation of our services.

2.1.2. To Prevent Illegal Activities:

• To perform customer identification and prevent financial crimes, confirming your eligibility to use our products and services.
• To better understand your financial status and behavior for managing your account effectively.

2.1.3. To Market and Provide New Relevant Products and Services:

• To inform you about goods and services similar to those you have purchased or shown interest in.
• To analyze advertising effectiveness and deliver relevant information.

2.1.4. To Maintain and Improve Service Provision:

• To enhance our website and applications for internal operations, including troubleshooting and data analysis.
• To notify you about changes to our services and terms.

2.1.5. To Provide Location-Based Services:

• To deliver relevant promotions based on your location.
• To protect against fraud and prevent illegal activities.

2.2. What Information Do We Use:

• Personally identifiable information
• Technical information
• Information about your visit
• Transaction information

2.3. Our Basis:

• Fulfillment of contracts
• Legal obligations
• Legitimate interests

3. What Information You Provide
Tivania OÜ will collect personally identifiable information only at your request. You may provide information by filling out customer application forms on our website or by communicating with us via mail, phone, email, SMS, or other means. This includes information necessary to register, apply for services, open an account, or report any issues. The information may include your name, address, email, phone number, financial information, and identification documents.

4. What Information We Collect
During your visits to our website, we may automatically collect the following information:

• Personally identifiable information: Gathered when you register, apply for services, or report problems.
• Technical information: Includes IP address, device identifiers, browser type, and location.
• Information about your visit: Includes clickstream data, referrer URLs, and interaction details.
• Transaction information: Includes transaction details such as date, time, amount, and beneficiary information.

5. Information We Receive from Third Parties
We may receive information about you from third parties, including business partners and service providers, to fulfill our contractual obligations.

6. Information We Process When You Sign Up to Become a Merchant
If you sign up as a merchant, we will collect necessary information to enter into a contract with you. This includes contact details, order information, and payment details. We use this information for service provision, support, and compliance with legal obligations.

7. What We Do with the Information We Gather
We require this information to understand your needs, enter into a contract, and provide better service. This includes:

• Customer identification
• Contractual obligations
• Internal record keeping
• Notifying you about changes to services

8. Disclosure of Your Information
We may disclose information to third parties, including business partners, to provide requested services. We are obliged to monitor suspicious activities and comply with relevant laws.

9. Security
We are committed to ensuring that your information is secure. We have implemented procedures to safeguard your information. However, transmission over the Internet is not completely secure, and any transmission is at your own risk.

10. International Transfers of Personal Information
Our service providers may process your information outside your country of residence. We use approved Model Contractual Clauses for international transfers.

11. How We Use Cookies
Cookies are small files placed on your computer. We use cookies to analyze traffic and improve our website. You can choose to accept or decline cookies through your browser settings.

12. Links to Other Websites
Our website may contain links to other sites. We are not responsible for the privacy practices of those sites.

13. Controlling Your Personal Information
You may request details of personal information we hold about you. You can also request corrections or deletions of your data. We will retain necessary information for legal compliance.

14. Period During Which We Will Store Your Information
We will store your information for the duration of our cooperation and for five (5) years after the last transaction or termination of the contractual relationship.

15. Children's Personal Information
We do not knowingly collect personal information from anyone under 18. If you are aware of any individuals under this age using our services, please notify us.